Rush — Community Guidelines & Safety Policy

Last Updated: Oct 12, 2026

Rush is built on reliability, accountability, and professionalism. These Community Guidelines & Safety Policy ("Guidelines") set out what Rush expects from Workers, Firms, and Managers, and explain how Rush enforces those expectations.

Everyone who uses Rush agrees to these Guidelines as part of the Rush Terms and Conditions.

1. Purpose

Rush connects Firms and Workers for temporary shift-based work. The Platform only works when everyone shows up, does what they said they would do, and treats each other with basic professionalism.

Attendance affects a Worker's Reliability Score, and Firms see that Score when choosing among applicants. Conduct that breaks these Guidelines can lead to warnings, restrictions, suspension, or removal from Rush under Section 8.

2. The Commitment Principle

Applying to and confirming a shift is a serious professional commitment.

• Workers are expected to attend shifts they've confirmed and complete the full posted duration.
• Firms are expected to honor shifts they've posted, pay agreed compensation, and provide the working conditions described in the posting.
• Managers are expected to be reachable during their assigned shifts and to accept or dispute Workers' reported hours fairly and promptly.

Failing to meet these commitments has consequences, described in Sections 7 and 8.

3. Worker Conduct Requirements

Workers agree to:

Before the Shift:

• Only apply to shifts you can actually work — do not apply speculatively.
• Verify the shift date, time, location, dress code, and duties before accepting an offer.
• If you can no longer make a confirmed shift, release the shift in the app at least four (4) hours before the scheduled start time. Releases four (4) or more hours before start allow the Platform to waitlist a replacement Worker.
• Releases initiated less than four (4) hours before start are treated as late cancellations and will impact your Reliability Score per Section 7.
• Verify your phone number and identity as required by the Platform.

Arriving at the Shift:

• Arrive at the posted location at the shift start time specified in the Firm's posting, or such earlier arrival window as the Firm requires under Firm Terms § 5.
• Check in through the Rush app when you are physically at the shift location. Do not check in remotely, from home, from your car in transit, or by falsifying location.
• If you are running late, contact the Firm's on-site manager or designated point of contact before checking in.

During the Shift:

• Follow the Firm's on-site manager's or designated point-of-contact's reasonable instructions consistent with the posted shift duties.
• Maintain professional conduct: no intoxication, no illegal drug use, no harassment, no discrimination.
• Do not leave the shift before it is complete unless you have the Firm's on-site manager's or point of contact's approval or a legitimate safety concern (see Section 4).
• Do not use the Platform to solicit Workers or Firms outside of Rush; do not exchange contact information for off-Platform hiring (see Section 6).

After the Shift:

• Check out through the Rush app before leaving the shift location.
• Report any issue with the Firm or the Shift in the app. If the business did not open, report it within seventy-two (72) hours after the scheduled end of the Shift; Rush reviews each report before any compensation is charged.
• Rate the Firm honestly, based on your experience of the Shift. Worker ratings are combined into the Firm's star rating on the Platform.

4. Worker Safety

If, during a shift, you have a reasonable belief that continuing would put you in imminent physical danger — including unsafe conditions, harassment, threats, or being asked to perform illegal work — you may leave the shift and immediately report it in the app.

Leaving a Shift under these circumstances will not count against your Reliability Score. Once Rush confirms the report was made in good faith, it will reverse any resulting deduction (including the leave-early deduction). Rush will investigate promptly and, where warranted, restrict or remove the Firm.

In emergencies, contact local emergency services (911) first, then report to Rush.

5. Firm and Manager Conduct Requirements

Firms and their designated Managers agree to, when posting a shift:

• Post only shifts you actually need filled. Do not post speculatively or to inflate your listings.
• Describe the role accurately, including duties, dress code, physical demands, and any materially hazardous conditions (as defined in Section 5C(f) of the Firm Terms and Conditions).
• Post a fair Wage that reflects total expected compensation — no tips-as-wage, no commission-as-wage (see Section 5B of the Firm Terms and Conditions). Firm Tips (Section 7C of the Firm Terms and Conditions) are paid on top of the Posted Wage and never replace it.
• Do not use discriminatory language in postings (see Section 5C(a) of the Firm Terms and Conditions).

Before the Shift:

• Confirm your posted shifts. Rush will contact confirmed Workers if you delay confirmation.
• Do not cancel confirmed Shifts within twelve (12) hours of the start time except for a genuine reason such as illness or a safety concern. Whatever the reason, a late cancellation owes each confirmed Worker the compensation below unless it is caused by a Force Majeure event under Section 18 of the Firm Terms and Conditions. A Firm that cancels five (5) or more Shifts within thirty (30) days cannot post new Shifts for seven (7) days.
• Late Firm cancellations are subject to the cancellation-compensation ladder in Section 5A of the Firm Terms and Conditions:
• Cancellations 2–12 hours before start require the Firm to pay each confirmed Worker twenty-five percent (25%) of the full posted shift wage;
• Cancellations less than 2 hours before start require fifty percent (50%).
• Firm no-show ("Business Didn't Open") is treated as a less-than-2-hour cancellation (50%).

During the Shift:

• Be reachable or designate a Manager to be reachable during the shift.
• Provide the working conditions described in the posting.
• Treat Workers with professional respect. No harassment, no discrimination, no retaliation for a Worker's good-faith complaint.
• Do not require Workers to perform tasks materially different from the posted role without their consent.
• Do not require Workers to disclose sensitive personal information (SSN, ID, banking, medical) via the Platform application flow (see Section 5C(g) of the Firm Terms and Conditions).

After the Shift:

• Accept or dispute each Worker's reported hours in the Platform promptly. If the Firm does neither, the hours are approved automatically forty-eight (48) hours after the Worker checks out (see Section 8 of the Firm Terms and Conditions). Do not dispute hours without a good-faith reason.

• Rate the Worker honestly and only on job performance, never on a protected characteristic or as retaliation for a good-faith report. Ratings are shown only to Firms. If the Firm indicates it would not rehire a Worker, that Worker cannot apply to the Firm's Shifts for one (1) month, or for one (1) year after a second such rating from the Firm. This affects only that Firm and does not change the Worker's Reliability Score.

• Do not solicit the Worker outside the Platform in violation of Non-Circumvention obligations (Section 9 of the Firm Terms and Conditions).

  5A. Return-Worker Priority

• When a Firm posts a Shift, it may choose a Return-Worker Priority window of twelve (12), twenty-four (24), or forty-eight (48) hours, or no window. During the window, which starts when the Shift is posted, only Workers who have previously completed at least one Shift for that Firm ("returning Workers") can see and apply to the Shift. When the window ends, the Shift opens to all eligible Workers. The window always ends no later than twelve (12) hours before the Shift start time; if a Shift starts too soon for that, it is posted without a window. Quick Shifts have no priority window. Return-Worker Priority becomes available to a Firm once it has five (5) completed Shifts on the Platform.

• Returning Workers who apply are listed first among the Shift's applicants. Return-Worker Priority depends only on a Worker's past completed Shifts with that Firm, never on the Reliability Score or on any protected characteristic. A Worker the Firm has rated "would not rehire" cannot apply to that Firm's Shifts while that restriction lasts, including during a priority window.

6. Prohibited Behavior — Everyone

The following behavior is prohibited for all users:

• Fraud: creating fake accounts, impersonating another person, submitting false information about identity or eligibility, manipulating GPS location, or spoofing device signals.
• Rating and Reliability manipulation: trading, buying, coordinating ratings; inflating your Reliability Score through friends or coordinated accounts.
• Off-Platform circumvention by Firms: soliciting a Worker introduced through Rush to work outside the Platform as an independent contractor, in violation of Section 9 of the Firm Terms and Conditions. Hiring a Worker in good faith as a W-2 employee is permitted.
• Harassment: unwelcome contact, threats, intimidation, stalking, or offensive communications on or off the Platform.
• Discrimination: discriminating against a Worker or Firm based on race, color, national origin, religion, sex, gender identity or expression, sexual orientation, age, disability, pregnancy, marital or familial status, veteran or military status, genetic information, arrest or conviction record (except where required by law), credit history, source of income, unemployment status, immigration status beyond work authorization, or any other protected class under applicable law.
• Illegal activity: engaging in or facilitating any illegal activity on or off the shift, including drug use, illegal weapons possession, theft, and violence.
• Explicit or violent content: sending sexually explicit content, violent content, or hateful content through the Platform.
• Unauthorized recording: photographing or recording individuals without their consent, in any location where recording is prohibited by law or by the Firm's posted rules.
• Interference with Platform integrity: attempting to reverse-engineer, scrape, disrupt, or compromise the Platform's technical operation.
• Retaliation: retaliating against any user for making a good-faith report of a violation of these Guidelines or the Terms and Conditions.

7. Reliability Score

Rush computes a Reliability Score for every Worker. The Score measures attendance and dependability only — objective, deterministic events. Work quality is measured separately by firm star ratings and is never part of the Score. Rush does not compute or assign a Reliability Score to Firms. Firm conduct is governed by these Guidelines and the Firm Terms and Conditions and is enforced exclusively through the escalation ladder in Section 8 (warnings, posting restrictions, suspension, termination) — not through any numerical score.

Rush does not restrict, suspend, or block any Worker based on the Score. The Score may inform, but does not determine, the Firm's booking decision, and the Firm decides whom to book. Account restrictions arise only from repeated no-shows reviewed by a Rush team member (Section 8.3) or from violations of these Guidelines handled under Section 8, never from the Score itself.

7.1 Scale and starting value

• Every Worker starts at 60.
• The Score ranges from 0 to 100 (hard-clamped at both ends).

7.2 Tiers

Display rule: A Worker with no completed Shifts displays as "New" instead of a tier, regardless of Score.

7.3 Point events

Key semantics:

• The 4-hour release deadline and this table are one system. Releasing four (4) or more hours before start keeps the Shift releasable (the Platform waitlists a replacement) with at most a small deduction (0 if 24+ hours, −3 if 4–24 hours). Under four (4) hours it is a late cancellation (−8), recorded as cancelled, not as a no-show. Cancelling after the Shift has started is recorded as a no-show.
• A no-show is a failure to check in and begin a Shift within ninety (90) minutes of the posted Shift start time (or by the end of the Shift, if sooner), with no cancellation, as defined in Section 9 of the Worker Terms and Conditions. A Worker who checks in late but before that point is late, not a no-show. Statuses reflect what actually happened.
• The clean streak counts consecutive clean completions — any negative event resets it. It is a consistency signal, not a volume bonus.
• One standard no-show (−15) erases roughly five on-time completed Shifts of progress, and a second within 60 days costs −25. The doubled points on the next three completed Shifts give a Worker a fair path back. Trust builds steadily and drops fast, by design.
• Not in the Score: five-star review points (quality belongs to ratings), any volume milestone bonus, and any conduct-based deductions. Conduct violations (fraud, harassment, discrimination, Prohibited Business, and similar) are handled by account enforcement under Section 8, never as Score arithmetic.

7.4 Score repair — Policy Quizzes

A Worker whose Score is below 60 can repair it by passing policy quizzes in the app (Profile → Policy quizzes):

Rules: Questions are served at random from a larger pool, and a quiz is passed only with every answer correct. A Worker may retake a quiz as often as they like. Quizzes are available only while the Score is below 60, and quiz points can never raise the Score above 60: award = the lesser of the quiz points and (60 − current Score). Passing a quiz never breaks a clean streak.

7.5 Firm Conduct — No Numerical Score

Firms do not receive a Reliability Score. Firm conduct on the Platform (accurate postings, honoring confirmed Shifts, treating Workers professionally, paying on time, avoiding the behavior prohibited in Section 5 and Section 6) is monitored by Rush and enforced through the escalation ladder in Section 8. A pattern of late or missed confirmations, late cancellations, Business-Didn't-Open events, discriminatory or unsafe conduct, or T&C violations moves a Firm up the ladder (warning → posting restriction → suspension → termination) and may trigger the automatic Tier-4 events listed in Section 8.1. A Firm that cancels five (5) or more Shifts within thirty (30) days cannot post new Shifts for seven (7) days.

Firm cancellation compensation payable to Workers under Section 5A of the Firm Terms and Conditions (25% at 2–12 hrs, 50% at <2 hrs or Business Didn't Open) is a separate obligation and is enforced through the payment mechanism in Sections 4 and 7 of the Firm Terms and Conditions, not through any score.

7.6 Transparency (Workers)

Workers can view their own Reliability Score, current tier, and full event history at any time through the Platform. Rush publishes the point-value table above and does not use undisclosed factors when computing a Worker's Score. Workers cannot see other Workers' Reliability Scores. Firms see the Reliability Score and tier (or the "New" display) of Workers who apply for their Shifts.

7.7 Disputing Reliability Changes

A Worker who believes a Reliability Score change is wrong may dispute it through "Report issue" on the related Shift, or by emailing team@rushshifts.com, within seven (7) days of the underlying event. Rush will respond within 48 hours, review the dispute in good faith, typically within 14 days, and reverse the change if the evidence supports the dispute. Any resulting change is recorded as an administrative adjustment in the Worker's Reliability History.

8. Enforcement — Escalation Ladder

Rush's response to violations depends on severity, intent, and history. The following ladder applies unless a specific violation carries an automatic higher-tier consequence (for example, fraud, safety, or Prohibited Business violations).

Tier 1 — Warning. Written notice of the violation. Guidance on how to avoid a repeat. Recorded on the account but does not affect Reliability Score standalone.

Tier 2 — Posting/applying restriction. Temporary restriction on posting or applying (typically 7 days). Conduct violations do not deduct Reliability Score points (Section 7); any Score impact comes only from the underlying attendance events themselves.

Tier 3 — Temporary suspension. Account frozen for 14 or 30 days. Prior Shifts are honored (Workers paid, Firms billed) but no new activity is permitted.

Tier 4 — Permanent termination. Account permanently closed. Prior Shifts are honored. Ban may be extended to accounts sharing device fingerprints, payment methods, or contact information to prevent evasion.

8.1 Automatic Tier 4 violations

The following behaviors result in automatic Tier 4 (permanent termination) without progression through prior tiers:

• Sexual harassment, sexual assault, or physical violence toward another user.
• Discrimination that meets the threshold of a hostile-work-environment claim under applicable federal or state law.
• Fraud, identity misrepresentation, or GPS/device manipulation.
• Non-Circumvention violations under Section 9 of the Firm Terms and Conditions (subject to the $1,000 liquidated-damages remedy in addition to termination).
• Engagement in a Prohibited Business under Section 3A of the Firm Terms and Conditions.
• Any illegal activity conducted on or through the Platform.

8.2 Emergency Safety Suspension

If Rush receives a credible report of an ongoing safety threat, Rush may immediately suspend the account of the alleged violator pending investigation, without prior notice. Suspension is not a determination of guilt; it is a precaution while Rush investigates in good faith.

8.3 Repeated No-Shows

No-shows reduce a Worker's Reliability Score under Section 7. In addition, a pattern of repeated no-shows is reviewed by a Rush team member, who may apply the escalation ladder above, including a restriction on applying to new Shifts, suspension, or termination. These decisions are made by a person based on the Worker's attendance record, never automatically from the Score, and may be appealed under Section 10.

9. Reporting a Violation

Every user has an obligation to report suspected violations of these Guidelines.

9.1 How to report

• In-Platform: Use the report option on any shift, Firm profile, Worker profile, or in the More menu → Report an issue.
• Email: team@rushshifts.com
• Emergencies: Contact 911 or local emergency services first, then report to Rush.

9.2 What to include

• Who is involved (Worker, Firm, Manager)?
• What happened (be specific)?
• When it happened?
• Where it happened?
• Any evidence (screenshots, photos, message excerpts, witness names)?

9.3 What Rush will do

• Acknowledge receipt within 2 business days
• Investigate in good faith, typically within 14 days
• Take proportionate action per Section 8
• Notify the reporter of the outcome (subject to confidentiality obligations)

9.4 Retaliation prohibited

Retaliation against any user for making a good-faith report is itself a Tier 3+ violation.

9.5 False reports

Knowingly false reports intended to harm another user are themselves Tier 3 violations.

10. Appeals

Any user subject to a Reliability Score deduction, an applying or posting restriction, a suspension, or a termination may appeal by emailing team@rushshifts.com with "Appeal" in the subject line.

Appeals must be submitted within 14 days of the underlying decision. Rush will review appeals within 14 days of receipt. Appeals are reviewed by a Rush team member who was not involved in the original decision. Rush's determination on appeal is final, subject to the dispute-resolution procedures in Section 16 of the Firm Terms and Conditions or Section 16 of the Worker Terms and Conditions.

11. Platform Integrity

Rush uses automated systems and human review to monitor Platform activity for compliance with these Guidelines and the Terms and Conditions. This includes:

• Automated content moderation of Shift postings, business names, job titles, and dress-code descriptions;
• Automated fraud detection (GPS spoofing, device fingerprint anomalies, coordinated ratings);
• Human review of reported violations; and
• Random audits of high-risk transactions.

Rush does not read routine Worker-Firm messages for content unless investigating a specific reported violation or complying with a legal obligation.

12. Independent Contractor Status

Workers on the Platform are independent contractors of the Firms they perform shifts for. They are not employees of Rush, and they are not employees of a Firm unless the Firm hires them as W-2 employees, which a Firm may do at any time free of any Rush fee (Firm Terms Section 7(g); Worker Terms Section 3(e)). Nothing in these Guidelines changes that status.

13. Reservation of Rights

Rush reserves the right to update these Guidelines from time to time. Rush will provide advance notice of material changes as described in the Firm Terms and Conditions (Section 25) or Worker Terms and Conditions (Section 20).

Rush's failure to enforce a Guideline in one instance does not waive Rush's right to enforce it in another instance.

14. Contact

For general inquiries: team@rushshifts.com For safety concerns or reports: team@rushshifts.com For legal notices: team@rushshifts.com

15. Final Statement

Rush rewards reliability and professionalism. Rush penalizes fraud, disrespect, and unsafe behavior. Everyone benefits when everyone shows up. That's the deal.