Rush — Community Guidelines & Safety Policy

Last Updated: July 31, 2026 Effective Date: July 31, 2026 Version: 3.0 (Business Model v4 amendment — Worker 4-hour pre-Shift release deadline, updated Firm cancellation-compensation ladder (25% / 50%), Business-Didn't-Open Firm no-show, Worker no-show credit for Firms, alignment with Firm T&Cs v4 and Worker T&Cs v2.)

Rush is built on reliability, accountability, and professionalism. These Community Guidelines & Safety Policy ("Guidelines") set out what Rush expects from Workers, Firms, and Managers, and explain how Rush enforces those expectations.

Everyone who uses Rush agrees to these Guidelines as part of the Rush Terms and Conditions.

1. Purpose

Rush connects Firms and Workers for temporary Shift-based work. The Platform only works when everyone shows up, does what they said they would do, and treats each other with basic professionalism.

Behavior on the Platform directly affects Reliability Score, visibility, access to future opportunities, and continued access to Rush.

2. The Commitment Principle

Applying to and confirming a Shift is a serious professional commitment.

• Workers are expected to attend Shifts they've confirmed and complete the full posted duration.
• Firms are expected to honor Shifts they've posted, pay agreed compensation, and provide the working conditions described in the posting.
• Managers are expected to be reachable during their assigned Shifts and to check Workers in and out fairly.

Failing to meet these commitments has consequences, described in Sections 7 and 8.

3. Worker Conduct Requirements

Workers agree to:

Before the Shift:

• Only apply to Shifts you can actually work — do not apply speculatively.
• Verify the Shift date, time, location, dress code, and duties before accepting an offer.
• If you can no longer make a confirmed Shift, release the Shift in the app at least four (4) hours before the scheduled start time. Releases four (4) or more hours before start allow the Platform to waitlist a replacement Worker. Releases initiated less than four (4) hours before start are treated as late cancellations and will impact your Reliability Score per Section 7.
• Verify your phone number and identity as required by the Platform.

Arriving at the Shift:

• Arrive at the posted location at least 15 minutes before the posted start time, unless the Firm has required a longer paid early arrival.
• Check in through the Rush app when you are physically at the Shift location. Do not check in remotely, from home, from your car in transit, or by falsifying location.
• If you arrive more than 15 minutes late, contact the on-site Supervisor before checking in.

During the Shift:

• Follow the on-site Supervisor's reasonable instructions consistent with the posted Shift duties.
• Maintain professional conduct: no intoxication, no illegal drug use, no harassment, no discrimination.
• Do not leave the Shift before it is complete unless you have the Supervisor's approval or a legitimate safety concern (see Section 4).
• Do not use the Platform to solicit Workers or Firms outside of Rush; do not exchange contact information for off-Platform hiring (see Section 6).

After the Shift:

• Check out through the Rush app before leaving the Shift location.
• Report any issues with the Firm or the Shift via the "Report a concern" flow within 72 hours.

4. Worker Safety

If, during a Shift, you have a reasonable belief that continuing would put you in imminent physical danger — including unsafe conditions, harassment, threats, or being asked to perform illegal work — you may leave the Shift and immediately report through the "Report a concern" flow.

Leaving a Shift under these circumstances will not count against your Reliability Score once Rush confirms the report in good faith. Rush will investigate promptly and, where warranted, restrict or remove the Firm.

In emergencies, contact local emergency services (911) first, then report to Rush.

5. Firm and Manager Conduct Requirements

Firms and their designated Managers agree to:

When posting a Shift:

• Post only Shifts you actually need filled. Do not post speculatively or to inflate your listings.
• Describe the role accurately, including duties, dress code, physical demands, and any materially hazardous conditions (as defined in Section 5C(f) of the Firm Terms and Conditions).
• Post a fair Wage that reflects total expected compensation — no tips-as-wage, no commission-as-wage (see Section 5B of the Firm Terms and Conditions).
• Do not use discriminatory language in postings (see Section 5C(a) of the Firm Terms and Conditions).

Before the Shift:

• Confirm your posted Shifts. Rush will contact confirmed Workers if you delay confirmation.
• Do not cancel confirmed Shifts within twelve (12) hours of the start time without a legitimate reason (Force Majeure, illness, safety concern). Late Firm cancellations are subject to the cancellation-compensation ladder in Section 5A of the Firm Terms and Conditions: cancellations 2–12 hours before start require the Firm to pay each confirmed Worker twenty-five percent (25%) of the full posted Shift wage; cancellations less than 2 hours before start require fifty percent (50%). Firm no-show ("Business Didn't Open") is treated as a less-than-2-hour cancellation (50%).

During the Shift:

• Be reachable or designate a Manager to be reachable during the Shift.
• Provide the working conditions described in the posting.
• Treat Workers with professional respect. No harassment, no discrimination, no retaliation for a Worker's good-faith complaint.
• Do not require Workers to perform tasks materially different from the posted role without their consent.
• Do not require Workers to disclose sensitive personal information (SSN, ID, banking, medical) via the Platform application flow (see Section 5C(g) of the Firm Terms and Conditions).

After the Shift:

• Confirm Shift completion in the Platform promptly. Wages are held until confirmation.
• Rate the Worker fairly and only on job performance — not on protected characteristics.
• Do not solicit the Worker outside the Platform in circumvention of Non-Circumvention obligations (Section 9 of the Firm Terms and Conditions).

6. Prohibited Behavior — Everyone

The following behavior is prohibited for all users:

• Fraud: creating fake accounts, impersonating another person, submitting false information about identity or eligibility, manipulating GPS location, or spoofing device signals.
• Rating and Reliability manipulation: trading, buying, coordinating ratings; inflating your Reliability Score through friends or coordinated accounts.
• Off-Platform circumvention: exchanging contact information for the purpose of hiring or being hired outside the Platform, in violation of Section 9 of the Firm Terms and Conditions.
• Harassment: unwelcome contact, threats, intimidation, stalking, or offensive communications on or off the Platform.
• Discrimination: discriminating against a Worker or Firm based on race, color, national origin, religion, sex, gender identity or expression, sexual orientation, age, disability, pregnancy, marital or familial status, veteran or military status, genetic information, arrest or conviction record (except where required by law), credit history, source of income, unemployment status, immigration status beyond work authorization, or any other protected class under applicable law.
• Illegal activity: engaging in or facilitating any illegal activity on or off the Shift, including drug use, illegal weapons possession, theft, and violence.
• Explicit or violent content: sending sexually explicit content, violent content, or hateful content through the Platform.
• Unauthorized recording: photographing or recording individuals without their consent, in any location where recording is prohibited by law or by the Firm's posted rules.
• Interference with Platform integrity: attempting to reverse-engineer, scrape, disrupt, or compromise the Platform's technical operation.
• Retaliation: retaliating against any user for making a good-faith report of a violation of these Guidelines or the Terms and Conditions.

7. Reliability Score

Rush computes a Reliability Score for every Worker. The Score measures attendance and dependability only — objective, deterministic events. Work quality is measured separately by firm star ratings and is never part of the Score. Rush does not compute or assign a Reliability Score to Firms. Firm conduct is governed by these Guidelines and the Firm Terms and Conditions and is enforced exclusively through the escalation ladder in Section 8 (warnings, posting restrictions, suspension, termination) — not through any numerical score.

Rush does not restrict, suspend, or gate any Worker based on the Score. Firms see the Score and decide who to book. (Account suspension exists only for conduct violations — fraud, harassment, circumvention — handled as account enforcement under Section 8, independent of the Score.)

7.1 Scale and starting value

• Every Worker starts at 100.
• The Score ranges from 0 to 150 (hard-clamped at both ends).

7.2 Tiers

Display rule: A Worker with fewer than 3 completed Shifts displays as "New" instead of a tier, regardless of Score.

7.3 Point events

Key semantics:

• The 4-hour release deadline and this table are one system. Releasing four (4) or more hours before start keeps the Shift releasable (the Platform waitlists a replacement) with at most a small deduction (0 if 24+ hrs, −4 if 4–24 hrs). Under four (4) hours it is a late cancellation (−12), recorded as cancelled — not as a no-show. Only a true no-show (never checks in at any point during the Shift, no cancellation) is recorded as a no-show. Statuses reflect what actually happened.
• The clean streak counts consecutive clean completions — any negative event resets it. It is a consistency signal, not a volume bonus.
• One standard no-show (−25) erases roughly twelve completed Shifts of progress. Trust builds slowly and crashes fast, by design.
• Not in the Score (removed deliberately): five-star review points (quality belongs to ratings), any ten-shift milestone bonus (volume double-count), and any conduct-based deductions (−50 / −100) — conduct violations (fraud, harassment, discrimination, circumvention, Prohibited Business, etc.) are handled by account enforcement under Section 8, never as Score arithmetic.

7.4 Score repair — Policy Quizzes

A Worker whose Score is below 100 can repair it by passing policy quizzes in the app (More → Quizzes):

Rules: Each quiz is passable once, ever (lifetime maximum +15 — repairs roughly one bad day, never launders chronic no-shows). Ten (10) questions served at random from a larger pool; pass at 8/10; unlimited free retries on a fail. Points awarded are capped so the Score never exceeds 100 via quizzes: award = min(quiz points, 100 − current Score). Quizzes are available only while the Score is below 100. Passing a quiz never breaks a clean streak.

7.5 Firm conduct — no numerical score

Firms do not receive a Reliability Score. Firm conduct on the Platform (accurate postings, honoring confirmed Shifts, treating Workers professionally, paying on time, avoiding the behavior prohibited in Section 5 and Section 6) is monitored by Rush and enforced through the escalation ladder in Section 8. A pattern of late or missed confirmations, late cancellations, Business-Didn't-Open events, discriminatory or unsafe conduct, or T&C violations moves a Firm up the ladder (warning → posting restriction → suspension → termination) and may trigger the automatic Tier-4 events listed in Section 8.1.

Firm cancellation compensation payable to Workers under Section 5A of the Firm Terms and Conditions (25% at 2–12 hrs, 50% at <2 hrs or Business Didn't Open) is a separate obligation and is enforced through the payment mechanism in Sections 4 and 7 of the Firm Terms and Conditions, not through any score.

7.6 Transparency (Workers)

Workers can view their own Reliability Score, current tier, and full event history at any time through the Platform. Rush publishes the point-value table above and does not use undisclosed factors when computing a Worker's Score.

Workers cannot see other Workers' Reliability Scores. Firms see the Reliability Score and tier (or the "New" display) of Workers who apply for their Shifts.

7.7 Disputing Reliability changes

Any Worker may dispute a Reliability Score deduction within 7 days of the underlying event by using the "Dispute" link in Profile → Reliability History. Rush will review the dispute within 14 days and reverse the deduction if the evidence supports the dispute in good faith. Any resulting change is recorded as an Administrative adjustment on the Worker's Score history.

8. Enforcement — Escalation Ladder

Rush's response to violations depends on severity, intent, and history. The following ladder applies unless a specific violation carries an automatic higher-tier consequence (for example, fraud, safety, or Prohibited Business violations).

Tier 1 — Warning. Written notice of the violation. Guidance on how to avoid a repeat. Recorded on the account but does not affect Reliability Score standalone.

Tier 2 — Posting/applying restriction. Temporary restriction on posting or applying (typically 7 days). Conduct violations do not deduct Reliability Score points (Section 7); any Score impact comes only from the underlying attendance events themselves.

Tier 3 — Temporary suspension. Account frozen for 14 or 30 days. Prior Shifts are honored (Workers paid, Firms billed) but no new activity is permitted.

Tier 4 — Permanent termination. Account permanently closed. Prior Shifts are honored. Ban may be extended to accounts sharing device fingerprints, payment methods, or contact information to prevent evasion.

8.1 Automatic Tier 4 violations

The following behaviors result in automatic Tier 4 (permanent termination) without progression through prior tiers:

• Sexual harassment, sexual assault, or physical violence toward another user
• Discrimination that meets the threshold of a hostile-work-environment claim under applicable federal or state law
• Fraud, identity misrepresentation, or GPS/device manipulation
• Non-Circumvention violations under Section 9 of the Firm Terms and Conditions (subject to the $1,000 liquidated-damages remedy in addition to termination)
• Engagement in a Prohibited Business under Section 3A of the Firm Terms and Conditions
• Any illegal activity conducted on or through the Platform

8.2 Emergency safety suspension

If Rush receives a credible report of an ongoing safety threat, Rush may immediately suspend the account of the alleged violator pending investigation, without prior notice. Suspension is not a determination of guilt; it is a precaution while Rush investigates in good faith.

9. Reporting a Violation

Every user has an obligation to report suspected violations of these Guidelines.

9.1 How to report

• In-Platform: Use the "Report a concern" flow on any Shift, Firm profile, Worker profile, or in the More menu → Report an issue.
• Email: trust@rushshifts.com
• Emergencies: Contact 911 or local emergency services first, then report to Rush.

9.2 What to include

• Who is involved (Worker, Firm, Manager)
• What happened (be specific)
• When it happened
• Where it happened
• Any evidence (screenshots, photos, message excerpts, witness names)

9.3 What Rush will do

• Acknowledge receipt within 2 business days
• Investigate in good faith, typically within 14 days
• Take proportionate action per Section 8
• Notify the reporter of the outcome (subject to confidentiality obligations)

9.4 Retaliation prohibited

Retaliation against any user for making a good-faith report is itself a Tier 3+ violation.

9.5 False reports

Knowingly false reports intended to harm another user are themselves Tier 3 violations.

10. Appeals

Any user subject to a Reliability deduction, suspension, or termination may appeal by emailing trust@rushshifts.com with "Appeal" in the subject line, or through the in-Platform Appeals form (Profile → Support → Appeal a decision).

Appeals must be submitted within 14 days of the underlying decision.

Rush will review appeals within 14 days of receipt. Appeals are reviewed by a Rush team member who was not involved in the original decision. Rush's determination on appeal is final, subject to the dispute-resolution procedures in Section 16 of the Firm Terms and Conditions or Section 15 of the Worker Terms and Conditions.

11. Platform Integrity

Rush uses automated systems and human review to monitor Platform activity for compliance with these Guidelines and the Terms and Conditions. This includes:

• Automated content moderation of Shift postings, business names, job titles, and dress-code descriptions
• Automated fraud detection (GPS spoofing, device fingerprint anomalies, coordinated ratings)
• Human review of reported violations
• Random audits of high-risk transactions

Rush does not read routine Worker-Firm messages for content unless investigating a specific reported violation or complying with a legal obligation.

12. Independent Contractor Status

Workers on the Platform are independent contractors of the Firms they perform Shifts for. They are not employees of Rush, and they are not employees of a Firm unless the Firm has separately hired them off the Platform. Nothing in these Guidelines changes that status.

13. Reservation of Rights

Rush reserves the right to update these Guidelines from time to time. Rush will provide advance notice of material changes as described in the Firm Terms and Conditions (Section 25) or Worker Terms and Conditions (comparable section).

Rush's failure to enforce a Guideline in one instance does not waive Rush's right to enforce it in another instance.

14. Contact

For general inquiries: support@rushshifts.com For safety concerns or reports: trust@rushshifts.com For legal notices: legal@rushshifts.com

15. Final Statement

Rush rewards reliability and professionalism. Rush penalizes fraud, disrespect, and unsafe behavior. Everyone benefits when everyone shows up. That's the deal.