Rush – Worker Terms and Conditions

Last Updated: Oct 12, 2026

1. Definitions

• Platform: Rush application and services
• Worker: Individual using the platform to perform Shifts as an independent contractor
• Firm: Business posting Shifts
• Shift: Temporary work opportunity
• Quick Shift: A same-day Shift designated as a Quick Shift in the Platform. Quick Shifts have no Return-Worker Priority window and are scored as set out in Section 8.
• Worker-Shift: One (1) Worker working one (1) Shift. All Reliability Score events and payout calculations under these Terms are denominated in Worker-Shifts.
• Posted Wage: The hourly compensation posted by the Firm for a Shift, expressed in U.S. Dollars. Posted Wage is the reference amount from which the Technology Fee is calculated.
• Technology Fee: A five percent (5%) technology fee retained by Rush from the Worker's Shift earnings for facilitating the Worker's access to Shift opportunities, matching, payment processing, and support on the Platform. Calculated as 5% of (Posted Wage × hours worked). No minimum fee.
• Worker Net Earnings: The amount disbursed to the Worker after retention of the Technology Fee, equal to ninety-five percent (95%) of (Posted Wage × hours worked).
• Weekly Payout: The standard, no-cost disbursement schedule: Worker Net Earnings for Shifts performed during a payout week (Monday 12:00 a.m. through Sunday 11:59 p.m. local time) are disbursed to the Worker's linked bank account the following Friday, provided the Shift has been Approved and the underlying Firm charge has settled by the time the payout is initiated. A Shift that is Approved or settles later is included in the next Weekly Payout. Subject to bank-holiday slippage.
• Approval / Auto-Approval: A completed Shift is “Approved” when the Firm accepts the Worker's reported hours in the Platform, or automatically forty-eight (48) hours after the Worker checks out if the Firm has neither accepted nor disputed them (“Auto-Approval”), whichever occurs first. If the Worker does not check out, the Platform closes the Shift at its scheduled end, and Auto-Approval occurs at 12:00 p.m. local time on the following day. Worker Net Earnings for a Shift are payable on the Weekly Payout schedule following Approval.

2. Platform Role

Rush is a technology platform only.

Rush:

• does not employ Workers
• does not supervise work
• does not control workplace conditions

Workers perform services directly for Firms.

Workers acknowledge that the Platform's reliability score, visibility systems, and selection mechanisms are algorithmic tools designed to facilitate marketplace efficiency and do not constitute supervision, direction, or control over the manner or means by which work is performed.

3. Independent Contractor Status

Workers are independent contractors and are not employees of Rush or of any Firm.

Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between Rush and the Worker, or between the Firm and the Worker (unless the Firm expressly designates otherwise in a separate off-Platform hiring engagement).

Workers are responsible for their own taxes, insurance, and legal compliance in connection with the performance of Shifts.

Independent-contractor recitals. The Worker acknowledges and represents that:

(a) No exclusivity. The Worker is not required to work exclusively for Rush or for any Firm and is free to work on the Rush Platform, on competing platforms, and directly for any business at the Worker's discretion.

(b) Worker discretion over Shifts. The Worker decides which Shifts to apply for and which offers to accept, sets the Worker's own availability, and may decline any Shift or Shift category for any reason.

(c) Firm supervision on-Shift. During the performance of a Shift, the Worker performs services directly for the Firm under the Firm's supervision and direction. Rush does not direct or supervise the manner or means by which the Worker performs the work.

(d) Worker equipment and transportation. Except where the posted Shift expressly states that the Firm provides specified equipment or transportation, the Worker uses the Worker's own equipment, tools, uniform, and transportation to and from the Shift.

(e) $0 direct-hire conversion. The Worker may be offered W-2 employment by any Firm at any time, free of any Rush conversion fee, buyout, placement fee, or comparable charge to the Firm. Acceptance of a W-2 offer terminates the Worker's independent-contractor engagement with that Firm through the Platform on a prospective basis but does not otherwise affect the Worker's Rush account.

(f) No wages set by Rush. Rush does not set the Worker's compensation rate; the Posted Wage for each Shift is set by the Firm.

4. Eligibility

Workers must:

• be legally authorized to work;
• provide accurate information; and
• be at least 18 years old.

4A. Work Eligibility and Verification

Workers acknowledge and agree that:

• Rush does not verify employment eligibility, identity, or legal work authorization.
• Workers are solely responsible for ensuring that they are legally authorized to work in the jurisdiction where a Shift is performed.
• Workers may be required to confirm their work eligibility through self-declaration within the Platform.
• Certain Firms may require additional eligibility confirmation, onboarding, or documentation prior to allowing a Worker to perform a Shift, including but not limited to Form I-9 or equivalent processes.
• Failure to meet a Firm's onboarding or legal work requirements may result in removal from a Shift without compensation and without liability to Rush.
• Workers who misrepresent their legal eligibility to work may be flagged, restricted, suspended, or permanently removed from the Platform.
• Rush is not responsible for any inability of a Worker to complete employment verification requirements imposed by a Firm.
• If a Worker is unable to satisfy a Firm's onboarding or legal work requirements at the time of a Shift, the Shift may be cancelled or reassigned without compensation and without liability to Rush.
• Rush may request additional account verification for identity or platform integrity purposes but does not verify employment eligibility.

5. Account Responsibility

Workers are responsible for:

• account accuracy
• login security
• all activity under their account

False information may result in termination.

Workers may not create multiple accounts or attempt to bypass platform restrictions. Rush may suspend or permanently ban associated accounts.

6. Shift Application and Commitment

1. Workers apply to shifts

2. Firms select Workers

3. Once selected, the shift becomes a binding commitment

Failure to attend or complete a shift will result in penalties.

Failure to attend a confirmed shift may result in immediate penalties regardless of intent or circumstances, except where otherwise determined by Rush.

Return-Worker Priority. A Firm may give Workers who have previously completed a Shift for it the first opportunity to see and apply for a Shift, for twelve (12), twenty-four (24), or forty-eight (48) hours after the Shift is posted. During that window, other Workers cannot see or apply to the Shift. After it ends, any eligible Worker may apply. See Section 5A of the Community Guidelines & Safety Policy.

7. Worker Obligations

Workers agree to:

• Arrive at the posted Shift start time, or such earlier arrival window as the Firm specifies in the Shift posting under Firm Terms § 5.
• Be physically present at the posted Shift location to start the Shift and to check in through the Platform.
• Complete assigned duties for the full posted Shift duration.
• Follow the on-site Firm manager's or designated point-of-contact's reasonable instructions consistent with the posted Shift duties.
• Comply with the Firm's posted conduct expectations for the Shift and with the Rush Community Guidelines & Safety Policy.

Worker Release (Pre-Shift). A Worker who has confirmed a Shift may release that Shift, and the Platform will waitlist a replacement, provided the release is initiated in the Platform at least four (4) hours before the scheduled Shift start time. Releases initiated less than four (4) hours before start are treated as late cancellations under Section 9 and the Reliability Score table in Section 8.

Post-Shift. Workers must check out through the Platform before leaving the Shift location and may report any issue with the Firm or Shift in the app. If the business did not open, the Worker must report it within seventy-two (72) hours after the scheduled end of the Shift.

8. Reliability Score System

Workers acknowledge that:

• Their attendance and dependability on the Platform are tracked through a Reliability Score;
• The Score is calculated automatically based on published, deterministic point events;
• The Score is visible to Firms considering the Worker for a Shift, among the pool of Workers who have already applied, and may inform (but does not determine) the Firm's booking decision among those applicants;
• Rush does not restrict, suspend, or block any Worker based on the Score, and the Score does not affect which Workers can see or apply to a Shift. When Return work priority is placed, the Platform lists a Shift's applicants with returning Workers first.
• Firms see the Score and decide whom to book. Account restrictions arise only from repeated no-shows reviewed by a Rush team member or from conduct violations under Section 8 of the Community Guidelines & Safety Policy, never from the Score itself; and
• Workers may view their own Score, current tier, and full event history in the Platform and may dispute a deduction as described in the Community Guidelines & Safety Policy.

Scale. Every Worker starts with a Reliability Score of 60. The Score ranges from 0 to 100 (hard-clamped at both ends).

Tiers. 85–100 Elite; 70–84 Strong; 55–69 Reliable; 35–54 Developing; 0–34 At Risk. A Worker with no completed Shifts displays as “New” instead of a tier.

Point events. The authoritative point table lives in the Community Guidelines & Safety Policy, Section 7 (Complete a Shift +2; on-time check-in +1; first completed Shift bonus +3; clean-streak bonus +3; release 24+ hrs before start 0; release 4–24 hrs −3; cancel <4 hrs before start −8; cancel after Shift start −15, recorded as a no-show; cancel Quick Shift −5; arrive 10–30 min late −2; arrive 30+ min late −5; leave early without Firm approval −5; let an offer expire −1; miss checkout −1; skip review 0; no-show Quick Shift −13; no-show standard Shift −15; any second no-show within 60 days −25; points doubled on the next 3 completed Shifts after a no-show; administrative adjustment variable).

Score measures attendance and dependability only. Work quality is measured separately by Firm star ratings and is never part of the Score. Conduct violations are handled through account enforcement under the Community Guidelines & Safety Policy Section 8, never as Score arithmetic.

Score repair. A Worker whose Score is below sixty (60) may raise it by passing optional policy quizzes in the Platform. Quiz points cannot raise the Score above sixty (60), and quizzes may be retaken. Rush maintains discretion over the Reliability Score system and may update the point values or methodology on a prospective basis to improve Platform performance and fairness. Any material change will be communicated in accordance with Section 20 (Changes to Terms).

9. Cancellations and No-Shows

A “no-show” is defined as failure to check in and begin a Shift within ninety (90) minutes of the posted Shift start time (or by the end of the Shift, if sooner) at the designated location, as determined by Platform records and/or Firm confirmation.

• Releases and cancellations of confirmed Shifts affect the Reliability Score as set forth in Section 8: no deduction for releases twenty-four (24) or more hours before start, a small deduction (−3) for releases four (4) to twenty-four (24) hours before start, and a larger deduction (−8) for cancellations less than four (4) hours before start.
• No-shows result in significant Reliability Score deductions as set forth in Section 8. Separately from the Score, Rush may review a pattern of repeated no-shows and, at its discretion, restrict or terminate the Worker’s account under Section 18 and the Community Guidelines & Safety Policy, Section 8.

Rush reserves the right to determine attendance status based on system logs, timestamps, GPS records, and Firm-reported activity.

9A. Worker Compensation for Firm Cancellations

If a Firm cancels a confirmed Shift after the Worker has accepted the offer, the Worker is entitled to cancellation compensation, paid by the Firm and disbursed in full to the Worker (Rush retains no portion), as follows:

If a Firm fails to open the business or otherwise fails to appear such that the Worker cannot perform the Shift after arriving as directed (“Business Didn't Open”), the Worker is entitled to fifty percent (50%) of the full posted Shift wage.

Firm-cancellation compensation is not subject to the Technology Fee. This compensation is not owed where the cancellation is caused by a Force Majeure event.

10. Compensation

Workers are compensated for completed Shifts through the Platform's payment infrastructure, powered by Stripe. Workers must complete Stripe's identity verification and bank-account setup (Stripe Connect Express or comparable) before receiving payment.

Rush acts as a limited payment agent to collect the amount charged to the Firm and disburse Worker Net Earnings to the Worker — this does not constitute employment.

Technology fee — clear disclosure. For each completed Shift, Rush retains a Technology Fee equal to five percent (5%) of the Posted Wage multiplied by hours worked. The Worker receives the remaining ninety-five percent (95%) as Worker Net Earnings. There is no Technology Fee minimum.

Example for a Shift with a Posted Wage of $16.00/hour worked for 4 hours:

• Gross Shift earnings: $64.00 (Posted Wage × hours)
• Technology Fee (5%): $3.20
• Worker Net Earnings disbursed: $60.80

Why the Technology Fee exists. The Technology Fee funds the Worker's access to Rush's Shift-matching platform, worker-support operations, dispute-resolution processes, and the payment infrastructure that ensures Workers are paid on the defined weekly payout schedule following each completed Shift. It is a service fee for platform access, not a deduction from wages by an employer. The Worker's status as an independent contractor under Section 3 is unaffected by the Technology Fee.

In-Platform disclosure. Pay rates and totals shown to the Worker in the Platform are stated net of the Technology Fee, so the amount shown is the amount the Worker will receive. The Worker acknowledges the Technology Fee at registration. By accepting a Shift, the Worker confirms understanding of and agreement to the Technology Fee applicable to that Shift.

Weekly Payout schedule (standard). Worker Net Earnings from Shifts performed during a payout week (Monday 12:00 a.m. through Sunday 11:59 p.m., local time) are batched and disbursed to the Worker's linked bank account the following Friday at no cost to the Worker, provided the Shift has been Approved and the underlying Firm charge has settled by the time the payout is initiated; a Shift that settles later is included in the next Weekly Payout. A Weekly Payout that would land on a U.S. federal bank holiday will be initiated on the next available banking day. A Shift's Worker Net Earnings are eligible for the Weekly Payout only after the Shift is Approved as described in Section 1 and after Stripe has settled the underlying Firm charge.

Tips from Firms. After a Shift's hours are Approved, the Firm may add a tip for the Worker. One hundred percent (100%) of any tip goes to the Worker; Rush retains no Technology Fee or other fee on tips. Tips are paid with the Worker's regular Weekly Payout.

Tax reporting. Rush facilitates reporting of Shift earnings on the applicable IRS form (currently, Form 1099-NEC or 1099-K, as applicable under U.S. federal thresholds) based on gross Shift earnings (Posted Wage × hours worked), before retention of the Technology Fee. The Worker acknowledges that gross-basis reporting is the correct treatment and that the Technology Fee, when applicable, is a business expense the Worker may deduct on Schedule C of the Worker's individual tax return (or equivalent). Workers are advised to consult a tax professional.

Tax identity information, including Social Security Numbers or ITINs, is collected and stored exclusively by Stripe and is not retained by Rush.

11. Ratings and Reviews

After each Shift, the Firm may rate the Worker on punctuality, professionalism, and task completion, and may indicate whether it would rehire the Worker. If the Firm does not submit a rating within seven (7) days after the Shift ends, a default rating is recorded, and a default rating always indicates the Firm would rehire the Worker.
Workers acknowledge that:

• ratings may be displayed within the Platform to Firms considering the Worker for a Shift;
• ratings measure work quality only and are not part of the Reliability Score described in Section 8; and
• if a Firm indicates it would not rehire a Worker, the Worker may not apply to that Firm’s Shifts for one (1) month, or for one (1) year after a second such rating from the same Firm. This restriction applies only to that Firm and does not affect the Worker’s Reliability Score or ability to apply to Shifts posted by other Firms.

12. Assumption of Risk

Workers accept all risks associated with performing shifts, including:

• physical activity;
• workplace environments; and
• customer interaction.

13. Limitation of Liability

Rush is not liable for:

• workplace conditions
• Firm actions
• injuries or damages
• payment disputes

Rush provides a marketplace platform only and does not guarantee outcomes, including Worker attendance, performance, or legal eligibility.

14. Limitation of Liability Cap

Rush's total liability shall not exceed:

• The total Technology Fees actually retained by Rush from that Worker's Shift earnings in the twelve (12) months preceding the event giving rise to the claim, OR
• $1,000

whichever is greater.

This cap does not apply to, and Rush remains fully liable without limitation for: (a) Rush's own gross negligence, willful misconduct, or fraud; (b) amounts Rush owes the Worker as earned Worker Net Earnings or Firm-cancellation compensation under Section 9A, which are payment obligations and not damages subject to this cap; or (c) any liability that cannot be limited or excluded as a matter of applicable law.

15. Indemnification

Workers agree to indemnify Rush against claims arising from:

• violations of law; or
• the Worker's fraud, willful misconduct, or violation of applicable law in connection with the Worker's use of the Platform, or the Worker's material breach of the representations in Section 3 or Section 4A (work-eligibility self-declaration and identity/account accuracy).

This indemnification obligation excludes, and Workers are not required to indemnify Rush for, claims arising from ordinary Shift work performance, workplace conditions at the Firm, or any Firm's own conduct — those risks are addressed by the Firm's own obligations and any insurance the Firm carries, not by the Worker. Workers' indemnification obligation under this Section is capped at the total Technology Fees actually retained by Rush from that Worker's Shift earnings in the twelve (12) months preceding the claim, or $1,000, whichever is greater, except in the case of the Worker's fraud or willful misconduct, to which no cap applies.

16. Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT, TO HAVE A JURY TRIAL, AND TO PARTICIPATE IN A CLASS ACTION.

(a) Informal Resolution. Before initiating any formal proceeding, the Worker and Rush agree to attempt to resolve any dispute informally by sending written notice describing the dispute to the other party. The parties will engage in good-faith negotiations for at least thirty (30) days before either party may initiate arbitration or seek judicial relief (other than injunctive relief as described in Section 16(d)).

(b) Binding Arbitration. Except as set forth in Section 16(d), any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the relationship between Rush and the Worker shall be resolved through binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures (or, at the Worker's election, JAMS's Streamlined Rules for claims under $250,000). The arbitration shall be conducted in Wilmington, Delaware, or by videoconference or telephone at the option of the Worker. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

(c) Class Action Waiver; Jury Trial Waiver. THE WORKER AND RUSH EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE WORKER AND RUSH EACH WAIVE ANY RIGHT TO A TRIAL BY JURY. By checking the box presented at account creation, the Worker separately and specifically acknowledges giving up the right to a jury trial and to participate in a class action.

(d) Carve-Out for Injunctive Relief and Intellectual Property. Notwithstanding Section 16(b), either party may seek preliminary or permanent injunctive relief in any court of competent jurisdiction to (i) protect intellectual-property or confidential-information rights, or (ii) address any threatened breach that could cause irreparable harm not fully compensable by monetary damages. Seeking such relief is not a waiver of the right to arbitrate any other claim.

(e) Arbitration Fees. Rush shall pay all JAMS filing, administrative, and arbitrator fees for any arbitration brought under this Section, other than a filing fee equal to the amount the Worker would have paid to file the claim in the applicable court of general jurisdiction. The Worker is responsible for the Worker's own attorney's fees unless the arbitrator or applicable law provides otherwise.

(f) Opt-Out. The Worker may opt out of this arbitration provision by sending written notice to team@rushshifts.com within thirty (30) days of first accepting these Terms. Opting out does not affect any other provision of these Terms and does not affect the Worker's ability to use the Platform.

17. Governing Law

These Terms and any dispute arising out of or relating to them or the Platform shall be governed by the laws of the State of Delaware, without regard to its conflicts-of-law principles. Except as provided in Section 16, any court proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Wilmington, Delaware, and the Worker consents to personal jurisdiction and venue in such courts.

18. Termination

Rush may:

• suspend
• restrict
• terminate accounts

at its discretion.

19. Assignment

Rush may assign these Terms without notice. Workers may not assign their rights.

20. Changes to Terms

Rush may update these Terms from time to time. Rush will provide the Worker with at least thirty (30) days' advance notice of any material change (including any change to the Technology Fee or the Weekly Payout schedule) by email to the account email address, by in-Platform notice, or both. Continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms. The Worker's sole remedy for objecting to a material change is to cease use of the Platform and close the Worker's account before the effective date.

Non-material changes (typos, clarifications, formatting) will be posted with an updated “Last Updated” date at the top of these Terms without further notice.

21. Acceptance

By creating an account, Workers agree to these Terms.