Rush – Worker Terms and Conditions

Last Updated: August 18, 2026 (v3.0 — Worker Service Fee is 10%; instant payout discontinued; in-Platform amounts shown net. Previously v2.1 — Business Model v4 + Reliability Score System v2. Weekly Friday payout schedule, 4-hour worker-release deadline, gross-basis 1099 acknowledgment. Reliability Score Section 8 fully replaced to match Reliability Score System v2 — start at 70 / range 0–100 / tiers (Elite/Strong/Reliable/Developing/At Risk) / "New" display for <3 shifts / new point-event table / policy-quiz repair mechanism / no score-based restriction or suspension.)

1. Definitions

• Platform: Rush application and services
• Worker: Individual using the platform to perform Shifts as an independent contractor
• Firm: Business posting Shifts
• Shift: Temporary work opportunity
• Worker-Shift: One (1) Worker working one (1) Shift. All Reliability Score events and payout calculations under these Terms are denominated in Worker-Shifts.
• Posted Wage: The hourly compensation posted by the Firm for a Shift, expressed in U.S. Dollars. Posted Wage is the reference amount from which the Worker Service Fee is calculated.
• Worker Service Fee: A ten percent (10%) service fee retained by Rush from the Worker's Shift earnings for facilitating the Worker's access to Shift opportunities, matching, payment processing, and support on the Platform. Calculated as 10% of (Posted Wage × hours worked). No minimum fee.
• Worker Net Earnings: The amount disbursed to the Worker after retention of the Worker Service Fee, equal to ninety percent (90%) of (Posted Wage × hours worked).
• Weekly Payout: The standard, no-cost disbursement schedule: Worker Net Earnings for Shifts performed during a payout week (Monday 12:00 a.m. through Sunday 11:59 p.m. local time) are disbursed to the Worker's linked bank account the following Friday once the Shift is Approved. A payout that would land on a U.S. federal bank holiday is initiated on the next available banking day.
• Weekly Payout: The scheduled disbursement of Worker Net Earnings described in Section 10. It is the only disbursement method and is free of charge.
• Approval / Auto-Approval: A completed Shift is "Approved" when the Firm affirmatively confirms completion in the Platform, or automatically at 12:00 p.m. local time on the day following the scheduled end of the Shift ("Auto-Approval"), whichever occurs first. Worker Net Earnings for a Shift are payable on the Weekly Payout schedule following Approval.

2. Platform Role

Rush is a technology platform only.

Rush:

• does not employ Workers
• does not supervise work
• does not control workplace conditions

Workers perform services directly for Firms.

Workers acknowledge that the Platform's reliability score, visibility systems, and selection mechanisms are algorithmic tools designed to facilitate marketplace efficiency and do not constitute supervision, direction, or control over the manner or means by which work is performed.

3. Independent Contractor Status

Workers are independent contractors and are not employees of Rush or of any Firm.

Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between Rush and the Worker, or between the Firm and the Worker (unless the Firm expressly designates otherwise in a separate off-Platform hiring engagement).

Workers are responsible for their own taxes, insurance, and legal compliance in connection with the performance of Shifts.

Independent-contractor recitals. The Worker acknowledges and represents that:

(a) No exclusivity. The Worker is not required to work exclusively for Rush or for any Firm and is free to work on the Rush Platform, on competing platforms, and directly for any business at the Worker's discretion.

(b) Worker discretion over Shifts. The Worker decides which Shifts to apply for and which offers to accept, sets the Worker's own availability, and may decline any Shift or Shift category for any reason.

(c) Firm supervision on-Shift. During the performance of a Shift, the Worker performs services directly for the Firm under the Firm's supervision and direction. Rush does not direct or supervise the manner or means by which the Worker performs the work.

(d) Worker equipment and transportation. Except where the posted Shift expressly states that the Firm provides specified equipment or transportation, the Worker uses the Worker's own equipment, tools, uniform, and transportation to and from the Shift.

(e) $0 direct-hire conversion. The Worker may be offered W-2 employment by any Firm at any time, free of any Rush conversion fee, buyout, placement fee, or comparable charge to the Firm. Acceptance of a W-2 offer terminates the Worker's independent-contractor engagement with that Firm through the Platform on a prospective basis but does not otherwise affect the Worker's Rush account. The Worker's obligations under Section 5A (Non-Circumvention) with respect to independent-contractor Shift work off-Platform remain unaffected by any W-2 offer.

(f) No wages set by Rush. Rush does not set the Worker's compensation rate; the Posted Wage for each Shift is set by the Firm.

4. Eligibility

Workers must:

• be legally authorized to work
• provide accurate information
• be at least 18 years old

4A. Work Eligibility and Verification

Workers acknowledge and agree that:

• Rush does not verify employment eligibility, identity, or legal work authorization.
• Workers are solely responsible for ensuring that they are legally authorized to work in the jurisdiction where a Shift is performed.
• Workers may be required to confirm their work eligibility through self-declaration within the Platform.
• Certain Firms may require additional eligibility confirmation, onboarding, or documentation prior to allowing a Worker to perform a Shift, including but not limited to Form I-9 or equivalent processes.
• Failure to meet a Firm's onboarding or legal work requirements may result in removal from a Shift without compensation and without liability to Rush.
• Workers who misrepresent their legal eligibility to work may be flagged, restricted, suspended, or permanently removed from the Platform.
• Rush is not responsible for any inability of a Worker to complete employment verification requirements imposed by a Firm.
• If a Worker is unable to satisfy a Firm's onboarding or legal work requirements at the time of a Shift, the Shift may be cancelled or reassigned without compensation and without liability to Rush.
• Rush may request additional account verification for identity or platform integrity purposes, but does not verify employment eligibility.

5. Account Responsibility

Workers are responsible for:

• account accuracy
• login security
• all activity under their account

False information may result in termination.

Workers may not create multiple accounts or attempt to bypass platform restrictions. Rush may suspend or permanently ban associated accounts.

5A. Non-Circumvention

Workers may not perform paid services for Firms outside the Platform if the Firm was introduced through Rush. This restriction applies for six (6) months after the first interaction with the Firm through the Platform.

Violation results in liquidated damages of $1,000 per Firm bypassed, payable to Rush, and may result in permanent account termination.

Rush may rely on platform records, communication logs, geolocation data, payment history, and Firm or third-party reports to determine circumvention. Workers agree that such records constitute valid evidence of violation.

Workers further agree not to solicit Firms to circumvent the Platform, and not to accept solicitations from Firms to do so.

6. Shift Application and Commitment

• Workers may apply to shifts
• Firms select Workers
• Once selected, the shift becomes a binding commitment

Failure to attend or complete a shift will result in penalties.

Failure to attend a confirmed shift may result in immediate penalties regardless of intent or circumstances, except where otherwise determined by Rush.

7. Worker Obligations

Workers agree to:

• Arrive at least 15 minutes before the posted Shift start time
• Be physically present at the posted Shift location to start the Shift and to check in through the Platform
• Complete assigned duties for the full posted Shift duration
• Follow the on-site Supervisor's reasonable instructions consistent with the posted Shift duties
• Maintain professional conduct at all times during the Shift

Worker Release (Pre-Shift). A Worker who has confirmed a Shift may release that Shift, and the Platform will waitlist a replacement, provided the release is initiated in the Platform at least four (4) hours before the scheduled Shift start time. Releases initiated less than four (4) hours before start are treated as late cancellations under Section 9 and the Reliability Score table in Section 8.

Post-Shift. Workers must check out through the Platform before leaving the Shift location and may report any issue with the Firm or Shift through the "Report a concern" flow within seventy-two (72) hours.

8. Reliability Score System

Workers acknowledge that:

• their attendance and dependability on the Platform are tracked through a Reliability Score
• the Score is calculated automatically based on published, deterministic point events
• the Score is visible to Firms considering the Worker for a Shift, and directly affects Shift-offer visibility and Firm booking decisions
• Rush does not restrict, suspend, or gate any Worker based on the Score — Firms see the Score and decide who to book (account suspension exists only for conduct violations under the Community Guidelines & Safety Policy Section 8, independent of the Score)
• Workers may view their own Score, current tier, and full event history in the Platform and may dispute a deduction as described in the Community Guidelines & Safety Policy

Scale. Every Worker starts with a Reliability Score of 100. The Score ranges from 0 to 150 (hard-clamped at both ends).

Tiers. 120–150 Elite; 100–119 Strong; 80–99 Reliable; 50–79 Developing; 0–49 At Risk. A Worker with fewer than 3 completed Shifts displays as "New" instead of a tier.

Point events (summary). The full, authoritative point table lives in the Community Guidelines & Safety Policy, Section 7. In the event of any conflict between the summary below and the Community Guidelines & Safety Policy, the Community Guidelines & Safety Policy governs.

Score measures attendance and dependability only. Work quality is measured separately by Firm star ratings and is never part of the Score. Conduct violations (fraud, harassment, discrimination, circumvention, Prohibited Business, etc.) are handled through account enforcement under the Community Guidelines & Safety Policy Section 8, never as Score arithmetic.

Score repair — Policy Quizzes. A Worker whose Score is below 100 may repair it by passing policy quizzes in the app (More → Quizzes): Terms & Conditions +7, Community Guidelines +5, Privacy & Your Data +3. Each quiz is passable once, ever (lifetime maximum +15). Awards are capped so quizzes cannot push the Score above 100. Full rules in the Community Guidelines & Safety Policy Section 7.4.

Rush maintains discretion over the Reliability Score system and may update the point values or methodology on a prospective basis to improve Platform performance and fairness. Any material change will be communicated in accordance with Section 20 (Changes to Terms).

9. Cancellations and No-Shows

A "no-show" is defined as failure to check in for a confirmed Shift at any point during the Shift, without cancelling, as determined by Platform records and/or Firm confirmation. Arriving late is not automatically a no-show — contact the on-site Supervisor if you are running late.

• Releases and cancellations of confirmed Shifts affect the Reliability Score as set forth in Section 8: no deduction for releases twenty-four (24) or more hours before start, a small deduction (−4) for releases four (4) to twenty-four (24) hours before start, and a larger deduction (−12) for cancellations less than four (4) hours before start.
• No-shows result in severe Reliability Score penalties and, if repeated, may result in reduced Shift visibility, restricted Platform access, or account termination.

Rush reserves the right to determine attendance status based on system logs, timestamps, GPS records, and Firm-reported activity.

9A. Worker Compensation for Firm Cancellations

If a Firm cancels a confirmed Shift after the Worker has accepted the offer, the Worker is entitled to cancellation compensation, paid by the Firm and disbursed in full to the Worker (Rush retains no portion), as follows:

If a Firm fails to open the business or otherwise fails to appear such that the Worker cannot perform the Shift after arriving as directed ("Business Didn't Open"), the Worker is entitled to fifty percent (50%) of the full posted Shift wage.

Firm-cancellation compensation is not subject to the Worker Service Fee. This compensation is not owed where the cancellation is caused by a Force Majeure event.

10. Compensation

Workers are compensated for completed Shifts through the Platform's payment infrastructure, powered by Stripe. Workers must complete Stripe's identity verification and bank-account setup (Stripe Connect Express or comparable) before receiving payment.

Rush acts as a limited payment agent to collect the Firm Total Charge from the Firm and disburse Worker Net Earnings to the Worker — this does not constitute employment.

Worker Service Fee — clear disclosure. For each completed Shift, Rush retains a Worker Service Fee equal to ten percent (10%) of the Posted Wage multiplied by hours worked. The Worker receives the remaining ninety percent (90%) as Worker Net Earnings. There is no Worker Service Fee minimum.

Example. For a Shift with a Posted Wage of $16.00/hour worked for 4 hours:

• Gross Shift earnings: $64.00 (Posted Wage × hours)
• Worker Service Fee (10%): $6.40
• Worker Net Earnings disbursed: $60.80

Why the Worker Service Fee exists. The Worker Service Fee funds the Worker's access to Rush's Shift-matching platform, worker-support operations, dispute-resolution processes, and the payment infrastructure that ensures Workers are paid on the defined weekly payout schedule following each completed Shift. It is a service fee for platform access, not a deduction from wages by an employer. The Worker's status as an independent contractor under Section 3 is unaffected by the Worker Service Fee.

In-Platform disclosure. Rates and totals shown to the Worker in the Platform are stated NET of the Worker Service Fee — that is, the hourly rate and shift total displayed are the amounts the Worker will actually receive. The Worker Service Fee is disclosed in these Terms, which the Worker accepts at registration. By accepting a Shift, the Worker confirms understanding of and agreement to the Worker Service Fee applicable to that Shift.

Weekly Payout schedule (standard). Worker Net Earnings from Shifts performed during a payout week (Monday 12:00 a.m. through Sunday 11:59 p.m., local time) are batched and disbursed to the Worker's linked bank account the following Friday at no cost to the Worker, once each Shift is Approved. A Weekly Payout that would land on a U.S. federal bank holiday will be initiated on the next available banking day. A Shift's Worker Net Earnings are eligible for the Weekly Payout once the Shift is Approved as described in Section 1.

Tax reporting. Rush facilitates reporting of Shift earnings on the applicable IRS form (currently, Form 1099-NEC or 1099-K, as applicable under U.S. federal thresholds) based on gross Shift earnings (Posted Wage × hours worked), before retention of the Worker Service Fee. The Worker acknowledges that gross-basis reporting is the correct treatment and that the Worker Service Fee is a business expense the Worker may deduct on Schedule C of the Worker's individual tax return (or equivalent). Workers are advised to consult a tax professional.

Tax identity information, including Social Security Numbers or ITINs, is collected and stored exclusively by Stripe and is not retained by Rush.

10A. Instant Payout (Discontinued)

Rush previously offered an optional instant-payout feature ("Fast Pay") for a flat per-cashout fee. That feature has been discontinued and is no longer available. All Worker Net Earnings are disbursed on the Weekly Payout schedule described in Section 10, which is free of charge. No fee of any kind is charged to the Worker for receiving earnings.

11. Ratings and Reviews

Firms may rate Workers after each shift.

Workers acknowledge that:

• ratings impact future opportunities
• ratings may be displayed publicly within the platform

12. Assumption of Risk

Workers accept all risks associated with performing shifts, including:

• physical activity
• workplace environments
• customer interaction

13. Limitation of Liability

Rush is not liable for:

• workplace conditions
• Firm actions
• injuries or damages
• payment disputes

Rush provides a marketplace platform only and does not guarantee outcomes, including Worker attendance, performance, or legal eligibility.

14. Limitation of Liability Cap

Rush's total liability shall not exceed:

• total platform fees associated with the Worker OR
• $100

whichever is greater.

15. Indemnification

Workers agree to indemnify Rush against claims arising from:

• their conduct
• their work performance
• violations of law

16. Arbitration Agreement

All disputes shall be resolved through binding arbitration.

Workers waive:

• class actions
• jury trials

17. Governing Law

These Terms are governed by the laws of the jurisdiction where Rush operates.

18. Termination

Rush may:

• suspend
• restrict
• terminate accounts

at its discretion.

19. Assignment

Rush may assign these Terms without notice. Workers may not assign their rights.

20. Changes to Terms

Rush may update these Terms from time to time. Rush will provide the Worker with at least thirty (30) days' advance notice of any material change (including any change to the Worker Service Fee or the Weekly Payout schedule) by email to the account email address, by in-Platform notice, or both. Continued use of the Platform after the effective date of a change constitutes acceptance of the revised Terms. The Worker's sole remedy for objecting to a material change is to cease use of the Platform and close the Worker's account before the effective date.

Non-material changes (typos, clarifications, formatting) will be posted with an updated "Last Updated" date at the top of these Terms without further notice.

21. Acceptance

By creating an account, Workers agree to these Terms.